Q1 : How to install the i-gotU Travel Logger (how to connect with the PC)?
A1:
1. Please go to official website to download the latest software version, the
download page link below:
http://global.mobileaction.com/download/i-gotU_download1.jsp
2. Please follow the Installation Wizard to instruct you to
plug i-gotU device into the USB port on your PC to finish the driver
installation.
3. After installing the driver of i-gotU device, continue installing the @trip PC software.
4. Please check whether you have installed successfully.
Windows 7:
Please go to "Control Panel" choose "System",
choose "Hardware", choose "Device
Manager".
Windows 8/10:
Right-click or press and hold on the Start button, then select Device Management
from the context menu.
there should be "GPS
Logger USB COM Port(COMxx)" under "Ports
(COM&LPT). (please refer to the picture below)
1). Download the driver un-installation and latest program
from
http://global.mobileaction.com/@trip/software/atrip.exe
(106MB)
2). Please save the file to the desktop. Extract the program (use WinRAR
to extract) and click on 「DrvUninst.exe」
under \atrip\Driver\ to activate the un-installation program.
Then please excute 「DrvInst.exe」
to reinstall the driver.
Please Note:
(1). If you have any firewall software installed, please try disabling those.
One of these programs could be blocking the communication between the phone
and the PC.
(2). Please be aware that our i-gotU device has to be plugged in directly to
the USB port on the computer system instead of going through a hub or a docking
station.--> They might decrease the transmissionof
electric current for charging.
(3). Please just plug the i-gotU device in the same USB port on the PC, don't
change USB port to plug in. Because our products are not Plug-and-Play.
(4). If this still does not resolve the problem, please try unplug and re-plug
in the i-gotU device.. Installing the i-gotU device on a different USB port.
(5). "Don't plug the connector in too hard"!
Some users would plug the reverse side of the the connector into the bottom
of i-gotU device. It might damage the power ic (integrated circuit).
If you still have the problem, please try on another PC. Or reset
your i-gotU device from the @trip PC
software. Or you might contact the retailer to check this Device.
If the Device was damaged and still in one-year warranty, please ask the retailer
to exchange one for you.
5. Open i-gotU Desktop software to connect the i-gotU device with the PC. Then you can download the Waypoint data when the connection is succesful.