Q2 :   How to check whether i-gotU device has been installed successfully?

A2:
If the @trip PC software did not detect the i-gotU device, please check the following:

Windows 7:
Please go to "Control Panel" choose "System", choose "Hardware", choose "Device Manager".

Windows 8/10:
Right-click or press and hold on the Start button, then select Device Management from the context menu.

there should be "GPS Logger USB COM Port(COMxx)" under "Ports (COM&LPT). (please refer to the picture below)

If there is no " GPS Logger USB COM Port(COMxx) " under "Ports (COM&LPT). Please try to uninstall and reinstall the GPS Logger driver.

For Windows 7:
1). Please download the GPS Logger device driver:
http://global.mobileaction.com/fae/GPS_Logger/GPS_Logger_Driver_W8.zip

2). Please save the file to windows desktop. Extract the program (use Winzip or WinRAR to extract) and click on [DrvUninst.exe] to activate the un-installation program.
Then please execute [DrvInst.exe] to reinstall the driver.

For Windows 8 / 10:
1). If it does not appear [GPS Logger USB COM Port (COMxx)], please right-click the COM Port > [uninstall],
and select the option [Delete the driver software for this device] to remove the GPS Logger device driver.

2). Please download the GPS Logger device driver:
http://global.mobileaction.com/fae/GPS_Logger/GPS_Logger_Driver_W8.zip

3). Please save the file to windows desktop. Extract the program (use Winzip or WinRAR to extract) and click on execute [DrvInst.exe] to reinstall the driver.


If you still have the problem, please try on another PC. Or reset your i-gotU device from the @trip PC software. Or you might contact the retailer to check this Device.