Q13 : What can I do if the windows-Popup a "I-gotU Desktop platform EXE" problem?

When you want to import/create a new trip and it shows normally until you pressed the button " finishing ". Then it appeared a popup message "Please wait until the maps are loading..." and then the windows popup "I-gotU Desktop platform EXE has encountered a problem and needs to close..... ". (see the pictures below)
What should you do?

Solution:This is not the problem of @trip PC software.
Please do "Windows Update" to the latest update for your computer. It would solve this issue.